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  • #23

Closed
Open
Created Dec 24, 2021 by Albert Pool@AlbertJP

Mobile internet connectivity dropping until reboot

Which version of the software are you running?

21.12.0-rel.0

What happened?

Since the upgrade to Android 10, I experience frequently that mobile internet stops working unless I reboot the phone. It appears to be mostly triggered by passing through an area with weak signal.

I was roaming in Germany until Wednesday, where it only happened roughly once a day, but now at home in the Netherlands I sometimes need to reboot my phone every few minutes to regain connectivity, to the point that mobile internet becomes basically useless.

I have already tried downgrading to 3G or 2G, neither of which helps - it appears to happen with all three network technologies. Enabling flight mode for a minute also does not fix it.

The SIM card status in Settings > About the phone shows "status of mobile network: connected" and "service status: in use", as normal.

I use a Youfone (Netherlands) SIM card in slot SIM1 which is less than a year old. I have already tried cleaning the contacts of the SIM card.

Expected behavior

Mobile internet reconnects when I regain signal.

Steps to reproduce

Go to an area with low signal quality and watch the mobile internet icon in the top bar. As soon as the connection briefly drops, the 4G/3G/etc. text is gone.

Screenshots

Is there a workaround?

Rebooting every time it happens.

Describe the impact this has on your everyday experience

  • High impact/Blocking - The alternatives or workaround are not enough
Edited Dec 24, 2021 by Albert Pool
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