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  • #154

Closed
Open
Created Jul 19, 2021 by Michel St-Georges@MikeleBelge

problem to answer the phone - no pop-up menu appears

Original post

Which version of the software are you running?

Android 9 on FP2

What happened?

When I receive a phone call, there is no more a pop-up menu with the options answer/dismiss

Expected behavior

before, I had a pop-up menu appearing

Steps to reproduce

every time I receive a phone call

Screenshots

Is there a workaround?

I found the fomllowing if the display is lighten up: push on the square (preview) to get out of the actual display, then select the telephone icon, then select "take back the phone call" and finally slide the green telephone icon upwards. It takes a lot of time and I miss most calls. But if the display is off, touching ANY button (power, volume, right side) will dismiss the call. It is impossible to answer!!!

Describe the impact this has on your everyday experience

I miss 90% of the phone calls!!!

  • High impact/Blocking - The alternatives or workaround are not enough

Proposed solution

Try the following, in order of impact.

  • flash the OS manually
  • factory reset
Edited Jul 27, 2021 by Gabe
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