Random shutting down / reboot
Issue description
If your Fairphone 2 is unstable (the phone is crashing and rebooting), please go through the list below and check which points might apply:
- Wi-Fi issues
- Please test if your phone is more stable when Wi-Fi is turned off
- If this makes your device more stable, it would help us a lot if you could share details about your Wi-Fi router or access point as well as Wi-Fi configuration. This can allow us to fix compatibility issues in the Fairphone 2 software.
- Have a look here to check what Wi-Fi information you can share with us.
- Also, try updating the firmware of you Wi-Fi router or access point.
- Issues under high load
- Does your phone crash in specific apps, such as when using your browser (Chrome, Firefox), with many tabs, or playing video?
- We are aware that high load might cause instability on some devices. We are currently investigating solutions to resolve or improve this.
- SIM-card-driven instability
- Does your phone become more stable if you remove your SIM card(s)?
- If so, please try different SIM cards in different slots. If the phone works well with other SIMs except yours, you might want to ask for a new SIM from your service provider.
- Other reproducible instability
- If you know your phone is crashing in any other reproducible scenario, please let us know!
- Usually, if we have clear steps to reproduce an issue, it is much easier to resolve it.
- Other unclear instability issues
- If above steps don't give any clear leads, please do a factory reset of your Fairphone 2 and check if the issue persists.
- Hardware failure
- If none of the points above seem to apply, your Fairphone 2 hardware might be unstable.
- Unfortunately, there is nothing we can do about this through software updates. If the device is too unstable to be used, you will need to get a replacement.
Update: Hiccup is included in the 20.12.0-beta.0 release
We start shipping our crash reporting service Hiccup again from the 20.12.0-beta.0 release on. This can help us investigating crashes of the phone and the Android system.
What you ca do to help us
-
Make sure to manually opt in to Hiccup crash reporting via
Settings > System > Maintenance > Hiccup > Send stability information. - Report your UUID (please type it down, don't just attach a screenshot. The first 8 digits should be enough.)